Effective Date: May 7, 2026

DNA Logistix ("DNA Logistix," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, or interact with our services.

1. Scope

This Privacy Policy applies to information collected through the DNA Logistix website, our contact forms, our SMS communications, and any related services. It applies to personal data we process in the course of providing third-party logistics, warehousing, transportation, and related services to our business customers (B2B) and, where applicable, to end customers of our business customers (B2B2C).

DNA Logistix is responsible for the lawful processing of your personal data.

2. Information We Collect

We collect personal data in several ways:

Information you provide directly to us:

• Name, company name, job title, and contact information (email address, phone number, mailing address)

• Inquiries, service requests, and any other information you submit through our contact forms or in communications with us

• Records of phone calls, emails, and SMS messages exchanged with us

Information collected automatically:

• IP address, browser type, device information, and operating system

• Pages visited, time spent on the site, referral source, and general location data

• Cookies, web beacons, and similar tracking technologies

Information collected from third parties:

• Information from service providers, business partners, and customers who provide data necessary for us to deliver our services

• Information from search engines, analytics providers, and hosting services

3. How We Use Your Information

We use personal data for the following purposes:

• To respond to your inquiries and communications

• To provide and improve our logistics, warehousing, and transportation services

• To send service-related updates, including operational communications and customer support

• To send marketing communications, with your consent where required

• To improve our website, content, and services

• To comply with legal obligations and protect our rights

• To protect the security and integrity of our systems

• To prosecute or defend legal claims

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: When processing is necessary to enter into or fulfill a contract with you or your employer

• Legitimate interest: When processing supports our legitimate business operations, such as service delivery, customer support, and fraud prevention

• Consent: When you have given consent for specific processing, such as marketing communications or SMS messages

• Legal obligation: When processing is required by applicable law

5. SMS and Text Messaging Communications

By providing your phone number and opting in to receive SMS communications from DNA Logistix, you consent to receive text messages from us related to your inquiry, service updates, or business communications.

• Message frequency: Message frequency may vary based on your interaction with us.

• Message and data rates: Standard message and data rates may apply.

• Opt-out: You may opt out at any time by replying STOP to any message you receive. After opting out, you will no longer receive SMS messages from us.

• Help: Reply HELP for assistance, or contact us at the email address listed below.

• Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

• Privacy: Mobile information shared with DNA Logistix will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

6. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

Service providers: We share data with vendors who help us operate our business, including hosting providers, email delivery services, analytics providers, and IT support. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Business partners: We may share information with business partners as necessary to fulfill services you request.

Legal authorities: We may disclose information when required by law, in response to a subpoena, or to protect our rights, property, or the safety of others.

Business transactions: If DNA Logistix is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. International Data Transfers

DNA Logistix maintains operations in the United States and works with team members and service providers in other countries, including our Operations Support Center in Barranquilla, Colombia. As a result, your personal data may be transferred to and processed in countries that may have different data protection standards than your country of residence. When we transfer personal data internationally, we take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy and applicable law.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience, analyze site usage, and support certain features. You can control cookies through your browser settings, though disabling cookies may limit certain functions of the site.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request confirmation of whether we process your personal data and a copy of that data

• Correction: Request that we correct inaccurate or incomplete information

• Deletion: Request that we delete your personal data, subject to legal retention obligations

• Objection: Object to processing based on legitimate interest or for direct marketing purposes

• Portability: Request a copy of your personal data in a structured, machine-readable format

• Restriction: Request that we restrict processing of your data in certain circumstances

• Withdraw consent: Withdraw consent for processing where we rely on consent as the legal basis

• Lodge a complaint: File a complaint with a data protection supervisory authority

To exercise any of these rights, contact us at the email address listed below.

10. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of data and the purpose of processing.

11. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

13. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The effective date at the top of this policy will reflect the most recent version. We encourage you to review this policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us at:

Email: info@dnalogistix.com
Phone: 855-362-9675